Services & Packages
ESSENTIAL CARE
From 150 € / Month
Key Holding
Periodic Property Inspections
Flush Test (Odour Prevention)
Full Airing & Ventilation
Mail Collection & Alerts
Digital Feedback Report (PDF/WhatsApp)
Request Consultation
Includes all Essential Services
Technical Systems Audit (Heating/Boilers)
Subcontractor Supervision
Utility Monitoring & Leak Detection
Welcome Home Preparation
Consumables & Stock Control
Priority Post-Storm Inspection
Preventive Vehicle Start-up
Request Consultation
Frequently
Asked Questions
Where are my property keys stored?
Keys are kept in high-security safes at our headquarters in Martingança. We use an anonymous tagging system with encrypted codes—never attaching the address or the owner's name to the keys—to ensure total anonymity in the event of accidental loss.
Who has access to my home?
Only our management team and certified partners (under strict supervision). Every key entry and exit is digitally logged, and owners receive a record of who accessed the property and for what purpose.
How do I know the inspection was actually performed?
After every visit, we send a Digital Inspection Report via WhatsApp or Email. This document includes dated photos, technical notes, and the status of critical points (water, electricity, security), all validated by our real-time management system.
What happens after a storm or severe weather?
For Residence Experience clients, we automatically trigger our Severe Weather Protocol. As soon as the IPMA (Weather Institute) issues orange or red alerts, we perform a priority post-event inspection to check for leaks, roof damage, or power failures, informing you immediately.
Is laundry service included in the monthly fee?
The Residence Pack includes logistical management (collection, delivery, and quality control). The direct cost of washing (at industrial partner rates) is billed separately based on volume, ensuring you only pay for what you use, with luxury hotel standards.
How does the supervision of gardeners and pool technicians work?
We act as your local representative. We verify if the contracted work was executed according to agreed standards before validating the service. If anything is incorrect, we demand immediate rectification from the partner.
How are "Ad-Hoc" services requested?
Any service outside the monthly packs (deep cleaning, repairs, grocery shopping) can be requested via WhatsApp. We provide a quote and, upon approval, coordinate everything for you.
What is the management fee for extra services?
To ensure our quality control and partner curation, we apply a 20% Management Fee on the value of external services. This guarantees the service is audited and reported by us, protecting your peace of mind.
Can I request grocery shopping before my arrival? How are these expenses and the Float Fund handled?
Yes, absolutely. Through our signature Welcome Home service, we fully stock your fridge and pantry with your favorite products so your arrival is seamless and stress-free. To ensure a completely hassle-free experience and eliminate the friction of constant ad-hoc bank transfers, these grocery shopping expenses — along with daily routine maintenance and essential property consumables (premium toiletries, replacement bulbs, or batteries) — are seamlessly managed through an Operational Float Fund. This is a small, dedicated fund allocated exclusively to your property at the start of our agreement. At the end of each calendar month, you will receive a transparent financial report with all digitized receipts and invoices. Once reviewed, a simple top-up of the exact amount spent is completed to easily restore the fund to its original baseline.
What is your primary service area?
We are based in Martingança, which allows for a fast and efficient response across the strategic axis between São Pedro de Moel, Pataias, Nazaré, and São Martinho do Porto. We can also evaluate other locations, provided they fall within this same operational radius.
Are you available for after-hours emergencies?
Yes. We provide an emergency response service (Ad-Hoc visits) for critical situations such as triggered alarms, water leaks, or unforeseen structural damage.
Do you charge for travel distance to my property?
Our primary service area (Martingança, São Pedro de Moel, Pataias, Nazaré, and São Martinho do Porto) is covered by our standard pack rates. For properties located outside this strategic axis, a small travel fee may apply, which is always agreed upon upfront with the owner.
Is there a minimum contract period?
We believe in loyalty through service excellence. To ensure rigorous care for your property across all seasons, our management agreements are on an annual basis, offering full flexibility with monthly, quarterly, or annual billing options. Should you wish to terminate, the agreement can be canceled at any time with a 60-day notice period.
How are payments handled?
To ensure the seamless management of your property, we operate on a monthly subscription basis. After our initial consultation and contract signing, payments are conveniently automated. We primarily use SEPA Direct Debit or Standing Orders, ensuring your service continues without the need for manual monthly transfers or reminders. This allows you to enjoy total peace of mind while abroad, knowing all administrative matters are handled professionally and on time.
Can I switch between the Essential and Residence packs?
Yes, our services are designed to adapt to your needs. You can upgrade or downgrade your management pack with a 30-day notice. This flexibility is ideal for owners who spend longer periods at their property during the summer and require more intensive management.
Your home, in expert hands