Privacy Policy

Last Updated: May 2026

At Silver Coast Private Residences, we take your privacy and the security of your property as seriously as we take our management services. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

To provide our premium property management services, we collect the following data:

• Contact Details: Name, email address, and phone number provided via our consultation forms.

• Property Information: Physical address, access instructions, and technical specifications of your residence.

• Administrative Data: Tax identification numbers (NIF) and billing addresses for legal invoicing.

• Payment Information: Secure processing of SEPA Direct Debit or bank transfer details.

2. How We Use Your Data

Your information is used strictly for:

• Executing the management packs and "Ad-Hoc" services you request.

• Sending Digital Inspection Reports and critical alerts (e.g., post-storm updates).

• Managing administrative and billing requirements.

• Coordinating with our certified partners (e.g., pool technicians or gardeners) to perform on-site tasks.

3. Key Security & Anonymity Protocol

Unique to our "Private" standard, we implement a Zero-Link Security System:

• Key Storage: Your property keys are stored in high-security safes at our headquarters

• Anonymity: Keys are identified only by encrypted internal codes. No physical address or owner name is ever attached to the keys, ensuring total anonymity in the event of accidental loss.

• Access Logs: Every entry and exit of your keys is digitally logged and monitored.

4. Data Sharing with Third Parties

We do not sell your data. We only share necessary property details with our Certified Partners (subcontractors) to ensure your services are completed. All partners are bound by strict confidentiality agreements and quality control standards.

5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate data.

• Request the erasure of your data ("Right to be Forgotten") once our contractual and legal obligations are met.

• Withdraw consent for communications at any time.

6. Contact Us

For any questions regarding your privacy or to exercise your data rights, please contact us at:

Email: hello@silvercoastprivateresidences.com